Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Most orders arrive within 7-14 business days. You'll receive a tracking number via email as soon as your order ships.

Is shipping really free?

Yes - every order ships free, no minimum required. No hidden fees at checkout.

Do you ship internationally?

Currently we ship within the United States only. We're working on expanding internationally.

Returns & Guarantee

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact us within 30 days of delivery and we'll make it right - no questions asked.

How do I start a return?

Email us at support@getlusso.com with your order number. Most refunds are processed within 5-7 business days.

Products

Are your vacuum seal bags food-safe?

Yes. All bags are made from food-grade PE material - BPA-free, odorless, and safe for direct contact with food.

Will the Bag Refills work with my existing sealer?

Our bags are compatible with most standard vacuum sealers that use a heat-seal method, including FoodSaver, Nesco, Crenova, and similar brands.

How do I use the Compact Handheld Vacuum Sealer?

Place food in a compatible bag, insert the nozzle, and press the button. The sealer removes air in seconds. Detailed instructions are included.

How do I clean the Facial Ice Roller?

Rinse with warm water and mild soap after each use. Pat dry and store in a clean, dry place or back in the freezer.

How often should I fill the Rain Cloud Humidifier?

The tank provides 6-8 hours of continuous mist. Refill with clean, filtered water daily for best performance.

Are the Reusable Produce Bags machine washable?

Yes. Turn them inside out and wash on a gentle cycle, then air dry.

Orders

Can I change or cancel my order?

Contact us immediately at support@getlusso.com. We can't guarantee changes once an order has shipped.

I haven't received my tracking info - what do I do?

Check your spam folder first. If it's been more than 3 business days, email us and we'll look into it right away.